Our Diamonds are certified, and most of our gemstones are, too. Some of our gemstones, however, have been passed down generations and while they may not be certified, they are still exquisite and meet our stringent House Standards. Should you require certification for a particular gemstone of ours, we would be happy to assist you on the certification processes.
Please send an email to email@example.com with your request.
B.P. de Silva jewellery are crafted to last across generations, and in order to keep your jewels in their best condition, proper care for them, especially in between wearings, makes a world of difference.
Different types of precious metals, or gemstones may require specific care.
Click here for our tips on safekeeping your precious heirlooms.
Definitely! We're pleased to share that engravings are complimentary for all B.P. de Silva Engagement Rings and Wedding Bands. Simply let your Jewellery Specialist know what you'd like to engrave onto your precious keepsake. Should you require engraving for other types of jewellery, please get in touch with us here.
B.P. de Silva is pleased to extend complimentary resizing of your B.P. de Silva engagement ring within 60 days of receipt. Should your jewel require adjustments, please write to firstname.lastname@example.org with the email subject titled “Ring Resizing”.
In your email, please provide us with the following information:
- Proof of purchase (e.g. Invoice No/Receipt No/Order Number)
- A picture of your engagement ring.
- A brief sharing of your desired size (e.g. whether to size up/down by 1 ring size).
*For the resizing of 2 sizes or more, fees will apply. Please note that for certain designs, such as full eternity bands with Diamonds/Gemstones, resizing will not be possible, as doing so may compromise the design of your ring.
As we constantly create new designs, the starting prices for our Engagement Rings varies. Don't fret, you can always use the "Sort" function on any of our product pages to "Price, Low to High" in order to view the starting price of a particular collection.
If you prefer to commission a one-of-a-kind bespoke Engagement Ring for a completely personalised keepsake, our prices start at SGD $5,000.
We also offer customisation of existing ring designs, starting at SGD $3,000.
As we constantly create new designs, the starting prices for our Wedding Bands vary. Our "Sort" function in all our product pages can be set to "Price, Low to High" in order to view the starting price of a particular collection.
If you prefer to commission completely bespoke Wedding Bands for a truly personalised keepsake, our prices start at SGD $5,000.
We also offer customisation of existing ring designs, starting at SGD $3,000.
We’re delighted to extend a suite of professional care services to assist, including resizing, polishing, reconditioning, and repairs for all B.P. de Silva jewellery.
Should you wish to request any of our professional care services, please contact your B.P. de Silva Jewellery Specialist, or fill in this B.P. de Silva Jewellery Care Enquiry. A dedicated member of our team will reach out to you to further understand your needs, and may require a complimentary assessment of your jewellery in our Atelier.
Many of our designs allow for customisation and we offer different options of personalisation, hence, our pre-order form seeks to understand your needs better. Once you've filled up the pre-order form (which can be found in the product description), one of our Jewellery Specialists will be in touch within 2 business days.
Your B.P. de Silva jewellery is covered by a 1-year Limited Warranty, which is effective from the date that you, our client, receives their new jewel(s).
This 1-year Limited Warranty does not cover:
- Defects and damages resulting from misuse or negligence, or from an accident.
- Defects and damages caused by improper use, alterations, resizing, tampering, dismantling or unauthorised modifications or repairs, as well as services, works and repairs performed by anyone other than a B.P. de Silva craftsman, B.P. de Silva authorised retailer(s), or as caused by the use of components and/or accessories other than those recommended by B.P. de Silva;
- Routine maintenance and cleaning.
- Wear and tear, as well as the natural ageing of the jewels.
B.P. de Silva reserves the right at our sole discretion to change, modify or otherwise alter these terms at any time.
Our Atelier is located at 14 Kung Chong Road, Level 5, Singapore 159150. Please click here for directions. Our Atelier is open Mondays to Fridays between 10am to 6pm, and on Saturdays, we open by appointment only.
The safety and the wellbeing of our clients and staff is of utmost priority, so we also carry out other measures such as (but is not limited to):
- Routine cleaning of our Atelier.
- Temperature screening and hand sanitising for each visitor upon entry.
- Thorough sanitation of all jewellery before and after each appointment.
Customisation is a service that clients who are purchasing a B.P. de Silva engagement ring or wedding band design may request for. Clients may then request to customise the main gemstone, metalwork, and size. For this service, it can take between 4 - 6 weeks.
Our Bespoke Journey is one of our brand's most coveted services, and we can only take in an exclusive few appointments per month. It is the complete creation of a commissioned jewellery piece from scratch, and can take between 8 - 12 weeks. For a more comprehensive understanding of our services, please contact us and we'd be happy to share more with you.
Our Virtual Concierge exists to bring the B.P. de Silva experience to you in the comfort of your own home, at a time that's convenient for you, whether you're in Singapore or overseas. Each session would be around 45mins to 1 hour. All you need to do is take this questionnaire to get started, and leave the rest to us!
In the unlikely event that you wish to exchange your B.P. de Silva creation, you may request to do so within 14 business days of purchase*. Please write to email@example.com with the email subject titled “Jewellery Exchange Request”.
*Ready to wear purchases may be exchanged for credit within 14 business days of receipt of purchase. For hygiene reasons, we do not accept returns or exchange requests for earrings.
Bespoke commissions and custom creations are handmade and one-of-a-kind in nature and are not applicable for returns or exchanges. B.P. de Silva reserves the right for all returns and exchanges.
As for refunds, please be advised that all jewellery purchased in our Atelier, or on bpdesilvajewellers.com, are non-refundable.
Absolutely - we're here to listen. Simply let us know what B.P. de Silva design you wish to purchase, as well as what type of personalisation service (such as engraving) you're keen on.
If you're making the special request/order online, please be advised that delivery estimates will vary depending on the complexity of the request. For more information on deliveries, please view our section on Shipping & Deliveries below.
SHIPPING & DELIVERIES
PURCHASES MADE WITHIN SINGAPORE
We're pleased to share that islandwide courier delivery* is free! A little treat from us, to you.
International shipping* and delivery charges, taxes, and duties, as well as any additional charges (e.g. customs clearance, VAT etc.) incurred at the destination country will be borne by the recipient. Customs policies vary from country to country, and should you require any assistance or further information regarding this, please contact your local customs office. Where customs clearance procedures are required, it may cause delays beyond our original delivery estimates.
In view of COVID-19, the freight industry has been heavily impacted, so there may be some unforeseen delays to your packages. We seek your kind understanding regarding this as this is beyond our immediate control. If you have not received your order within 14 business days, please contact us.
MADE TO ORDER AND PERSONALISATION REQUESTS
*Please be advised that delivery costs and time estimates may fluctuate beyond our control, and without prior notice.
*B.P. de Silva does not deliver to restricted or remote locations, pick-up points, or PO boxes. For further information, or if you have special requests, such as pick-up from our Atelier, please reach out to us here.
All shipments outside of Singapore may be subject to import charges (duties, custom tariffs, and government taxes etc.), which varies depending on the destination country. Please be advised that any taxes and tariffs imposed by the destination country will be borne by the recipient.
We've gotten some requests for this service, and we always seek to understand and provide your needs where possible. If you urgently need next day delivery for your jewellery, please get in touch with us and we'll see what we can do!
In the case that you're suddenly unable to receive your delivery, we strongly recommend ensuring that someone is able to accept it on your behalf. The courier may give you a call to confirm, just in case.
Please be advised that redelivery is chargeable.
If you're worried that you won't be able to receive your order, we'd love to host you at our Atelier to make your purchase in person instead.
For online orders, we accept Visa, Master Card, American Express, and Paypal.
For purchases made in our Atelier, we accept Visa, Master Card, NETS, Bank transfers, PayNow, and cheque.
Our dedicated Customer Care team would be happy to assist you on any of your queries. Please send us an email via firstname.lastname@example.org and we will get back to you within 2 business days.